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Workplace Civility Training & Certification

Hard Hat Training courses meet all training requirements set by OSHA and CSA.


We Offer Three Types of Workplace Civility Safety Trainings

Our regulation-aligned Workplace Civility certification courses are updated to reflect the most recent changes made to safety standards. Whether you want a certification in as little as two hours, or a more robust training, we can help! We offer online trainings that can be completed in a day, DIY training kits that provide training materials, Train the Trainer certifications that certify individuals to train others and provide training materials, or onsite training. No matter what you choose, we can get you what you want, at a price you can afford.

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Online Training

Online training is for those who prefer self-paced training from any location and/or for employers who need to assign and monitor employee training progress and exam scores.

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Training Kits

The training kit is for those who want the freedom of doing the training themselves. It is an PowerPoint Presentation (PPT) that you can present yourself to a group of trainees.

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Train the Trainer

Train the Trainer courses are online and meant to certify a individual to use the training kit to train others. Training kit and materials are included with the Train the Trainer online course for no additional cost.

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What’s in the Workplace Civility Training Course?

Our Civility in the Workplace training course discusses topics including respect, harassment, bullying, workplace culture, recourse, and more. This presentation includes intermittent practice quiz questions to prepare for the final written exam included with the course. In addition to the written exam, this course also includes a checklist for employers to use when administering a practical exam as required by OSHA.

Though you will still need to familiarize yourself with all other applicable federal, state, and local standards, this training encompasses the following laws and regulations:


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For most courses, we offer OSHA trainings in English and Spanish, CAL/OSHA trainings in English, and Canada trainings in English. See all of our options!

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Workplace Civility Certification Standards

U.S. Standards

  • Civil Rights Act, Title VII SEC. 2000e-2.703
  • Section 5(a)(1) General Duty Clause
  • Americans with Disabilities Act
  • OSHA Act of 1970 Section 11(c)
  • Title 29 Parts 1604-1606
  • The Age Discrimination in Employment Act of 1967
  • Canada Standards

  • Canadian Human Rights Act Part 3(1)
  • Canadian Human Rights Act Part 14
  • Canadian Multiculturalism Act

    Train the Trainer Certification

    The Train the Trainer option is used to certify a trainer to teach others using the included training kit. It incorporates the online course with an additional train the trainer module, as well as the training kit. This option results in an regulation-aligned lifetime trainer certification from Hard Hat Training. This certification is not company-specific, meaning you can take it with you should you change employers.

    Why Do I Need Workplace Civility Safety Training?

    While OSHA doesn’t have a specific standards for workplace civility, harassment, or discrimination. However, under the General Duty Clause, Section 5(a)(1) of the Occupational Safety and Health Act (OSHA) of 1970, employers are required to provide a workplace that “is free from recognizable hazards that are causing or likely to cause death or serious harm to employees.”

    This means employers have a legal and ethical obligation to promote a work environment that is free from discrimination and aggressive behaviors in any form. You and your coworkers have the right to work in an atmosphere that promotes the safety, equality, and well-being of all.

    Stay Informed On All Things Workplace Civility

    Did You Know?

    45% of all harassment complaints to the EEOC allege harassment on the basis of gender.

    The EEOC recovers an estimated $164.5 million each year for harassment charges.

    About 300 workplace suicides occur every year.


    Workplace Civility Frequently Asked Questions

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    Why should we provide civility training at our company?

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    Incivility impairs productivity, decreases motivation, and disrupts employees’ cognitive abilities and overall wellbeing. Even just witnessing incivility in the workplace can negatively impact a worker’s performance and creativity. In short, happier employees are more productive employees.

    How can I make my workplace more civil?

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    Use good manners and be polite. Strive to understand your coworkers or those around you. Keep a positive attitude; don’t allow your job or life in general make you jaded. Find common ground with your coworkers; make an effort to find three things you have in common with each one.

    What is civility?

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    Simply put, civility means being polite and courteous. If you want to take it a little further, it is learning and utilizing healthy communication techniques and treating others not only how you would like to be treated but as THEY would like to be treated.

    My trainee scored 80% on the exam. Did he pass or fail?

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    Contrary to popular belief, OSHA does not dictate what a passing score entails. That is ultimately up to the employer whose responsibility it is to certify, or authorize, their employee to operate a boom truck. If you want to pass him at 80%, fine. But what if a question or two among the 20% missed could lead to an accident or death? Is it worth it? Our recommendation is that you always go over any missed questions with your trainees—even if they just missed one. Once they understand the principle missed, have them write their initials by the correct answer. That way, you are protecting them and those around them from potential accidents in the future.


    See Purchase Options

    For most courses, we offer OSHA trainings in English and Spanish, CAL/OSHA trainings in English, and Canada trainings in English. See all of our options!

    View Purchase Options