At Hard Hat Training, we are looking for someone who is willing to learn and teach as a part of our talented team. As a customer support manager you will work closely with upper-management to map out future opportunities for the company and managing teams to help accomplish company vision and goals.
Starting Pay Range:
Benefits:
- Friendly and flexible work environment
- Holiday pay
- Vacation pay
- Health benefits
- Maternity/Paternity leave
Managerial Responsibilities:
- Hires entry-level customer service employees
- Trains new employees in the company’s customer service policies, procedures, and best practices
- Organizes and oversees the work of assigned staff
- Conducts performance evaluations that are timely and constructive
- Handles discipline and termination of employees as needed and in accordance with company policy
Duties & Responsibilities:
- Works as the manager over one or multiple divisions
- Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service
- Monitors or reviews calls or other correspondence between representatives and customers
- Ensures that representatives are informed about changes to company products and service
- Prepares monthly reports summarizing the assigned customer service team’s performance
- Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff
- Assists with budget preparation for the Customer Service department
- Works with upper management to plan out future growth opportunities for the company and help coordinate efforts to pursue those opportunities
- Expected to assist upper-management in any other endeavors that are required for the companies overall success
- Performs other related duties as assigned
Requirements & Qualifications:
- Bachelor’s Degree or prior experience equivalent
- Professional oral and written communication is required
- An ability to work as part of a team
- Organizational skills are ideal
- Prior experience with QuickBooks is ideal
- Prior experience leading a team is ideal
- Willingness to work hard, have a good attitude, and be honest in their work
- An ability to deliver and receive constructive criticism when necessary
- Excellent management and supervisory skills
- Excellent verbal and written communication skills
- Extensive knowledge of customer service procedures and principles
- Organized with attention to detail
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
- Ability to coach and mentor customer service representatives
- Proficient in Microsoft Office Suite or related software
Closing and Application Instructions:
If you are interested and would like to apply, please send a copy of your cover letter, your resume, and any other desired materials to: ricky@safetyprovisions.com.
